Apothecare’s team believes in quality and best services so we make sure that the customer is handled in the best possible way. Making sure that you are served in every best possible way following are the policies for return/refund & cancellation.
Orders will be processed after the receipt of Payment.
On the time of delivery if the package is damaged from outside please do not accept the package, do not sign the delivery slip and return the goods to the courier.
Signing of the delivery slip indicates that the package has not been damaged in transit. After opening the package if you find that the order is damaged from inside or it is different than what you ordered then you need to communicate with us through email id mentioned on website or call center within 24 hours of receipt. We will Lodge a complaint and will get back to you within next 24 – 48 hours. On basis of your complaint, Apothecare will launch an internal investigation and the report of that investigation would be full & final. If you are eligible for return/refund then Apothecare will process the same.
If you are eligible for a refund, it will be given to you in the form of store credit.
Shipping Policy
Apothecare is offering multiple courier options for shipping purpose. The prices of each courier in your specific location are mentioned on our website so you can pick according to your choice. Once you have placed the order and paid we will ship the order and you will receive it within 24 – 72 hours. After placing your order, when the order has been dispatched you can track your order with your relevant courier by taking the tracking number from our website.
For more information, please visit the Payments Method Page.
Cancellation Policy
If you return or cancel your order before payment there are no charges. After your order has been released for processing, then there is a 15% restocking fee.
Return/Refund Policy
Stocks in transit with the subject to the refund policy through credit or otherwise: